You will be working on recovery case handling where you will be responsible for managing the recovery aspect of a cargo claim from initial review through to settlement or closure.

 

The key objectives for this role will involve:

• Identifying third party fault for cargo loss or damage
• Negotiation and settle recovery claims against third parties
• Provide effective reporting and guidance to clients regarding recovery
• Handle and manage own caseload in accordance with company guidelines
• To provide support and assistance with the everyday running of the department

Depending on your experience and level of responsibility, typical activities may include:

• Processing new recovery claim notifications.
• Reviewing claims and assessing the potential legal liability of parties involved.
• Providing guidance to clients including but not limited to advice on general recovery prospects, legal time bars, liability limits and any requirements/recommendations for security, vessel arrest or litigation.
• Collating of documents and correspondence for submission to carriers, shipping lines, P&I Clubs, freight forwarders and other third parties worldwide.
• Monitoring of legal time bars and case progress.
• Liaising with lawyers and other agents in the pursuit of recoveries where required.
• Collecting of further information and documents to proceed/assist with recovery where required.
• Negotiating settlement of claims in accordance with contractual terms, national and international law and/or on a commercial basis where appropriate.
• Ensuring the client receives excellent service in accordance with industry and company guidelines.
• Marketing of the department and company.
• Ensuring in-house and client systems are kept fully up to date.
• Operating effectively and efficiently in a ‘paper-light’ environment.
• Building and maintaining good working relationships with shipping lines, P&I clubs, freight forwarders, insurers, solicitors, as well as other legal/claims professionals.
• Managing a team of case handlers (at managerial level).
• Taking responsibility for productivity and profit.
• Adhering to legal requirements, industry regulations and customer quality standards set by the company.
• Handling any service complaints promptly and diligently.

• GCSE level qualifications (including Maths and English at grade C or above)
• A level qualifications and/or higher level qualification(s)
• Good organisational and time management skills
• Excellent language and writing skills
• Capable of effective negotiations
• Excellent knowledge of Microsoft Outlook, Word & Excel
• Able to integrate within a team and able to work on your own initiative
• A friendly and helpful approach