Graduate Case Handler

BR7 5NN  |  permanent

Salary: £23000 to £30000 per annum

Ref: SMAAR-37464

You will be working on recovery case handling where you will be responsible for managing the recovery aspect of a cargo claim from initial review through to settlement or closure.

 

The key objectives for this role will involve:

  • Identifying third party fault for cargo loss or damage
  • Negotiation and settle recovery claims against third parties
  • Provide effective reporting and guidance to clients regarding recovery
  • Handle and manage own caseload in accordance with company guidelines
  • To provide support and assistance with the everyday running of the department

Depending on your experience and level of responsibility, typical activities may include:

  • Processing new recovery claim notifications.
  • Reviewing claims and assessing the potential legal liability of parties involved.
  • Providing guidance to clients including but not limited to advice on general recovery prospects, legal time bars, liability limits and any requirements/recommendations for security, vessel arrest or litigation.
  • Collating of documents and correspondence for submission to carriers, shipping lines, P&I Clubs, freight forwarders and other third parties worldwide.
  • Monitoring of legal time bars and case progress.
  • Liaising with lawyers and other agents in the pursuit of recoveries where required.
  • Collecting of further information and documents to proceed/assist with recovery where required.
  • Negotiating settlement of claims in accordance with contractual terms, national and international law and/or on a commercial basis where appropriate.
  • Ensuring the client receives excellent service in accordance with industry and company guidelines.
  • Marketing of the department and company.
  • Ensuring in-house and client systems are kept fully up to date.
  • Operating effectively and efficiently in a ‘paper-light’ environment.
  • Building and maintaining good working relationships with shipping lines, P&I clubs, freight forwarders, insurers, solicitors, as well as other legal/claims professionals.
  • Managing a team of case handlers (at managerial level).
  • Taking responsibility for productivity and profit.
  • Adhering to legal requirements, industry regulations and customer quality standards set by the company.
  • Handling any service complaints promptly and diligently.

  • GCSE level qualifications (including Maths and English at grade C or above)
  • A level qualifications and/or higher level qualification(s)
  • Good organisational and time management skills
  • Excellent language and writing skills
  • Capable of effective negotiations
  • Excellent knowledge of Microsoft Outlook, Word & Excel
  • Able to integrate within a team and able to work on your own initiative
  • A friendly and helpful approach
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