Step

Digital Systems Implementation Intern

Dronfield, Derbyshire | Onsite | 200 hours | £12.71 per hour

Start Date: November

About the Business
Tom Pearson & Sons Ltd is a fourth-generation family joinery business established in 1908 and based in Holmesfield, Derbyshire. The company specialises in the manufacture and installation of bespoke timber joinery, particularly heritage and conservation windows and doors. Products are manufactured to order in the company's workshop using a combination of traditional joinery techniques and modern machinery.
They are offering an exciting internship opportunity to support the implementation of a bespoke digital job management and quoting system within a working manufacturing environment. This role provides practical experience of software testing, data management, digital implementation and user adoption while working closely with employees across a traditional manufacturing business.

About the Internship
The business has developed a bespoke digital job management and quoting system to replace desktop software that has been used for approximately 15 years. The internship will support the transition of this system from development into day-to-day operational use.
The successful intern will help review and test system functionality, identify and document issues, prepare and validate product and pricing information, support employee adoption, and ensure the system reflects the practical requirements of a joinery and manufacturing environment.

Key Responsibilities

• Review and test the core functionality of the bespoke job management and quoting system.
• Test the software against real quotation and job management processes.
• Identify, reproduce and document software errors, usability issues and process discrepancies.
• Work with employees to understand existing workshop and administrative processes.
• Review, cleanse, structure and validate product and pricing information.
• Populate approved product and pricing data within the system.
• Check the accuracy and consistency of data before operational use.
• Support troubleshooting and contribute to practical system improvements.
• Gather feedback from employees using the system.
• Produce user guidance and supporting documentation.
• Support employees during the initial adoption and transition period.
• Monitor agreed measures, including administrative time, data correction and system usage where practicable.
• Produce a final review of work completed, issues identified and recommendations for future development.

What You'll Gain
This internship will provide experience of implementing a digital solution within a real manufacturing environment, taking software from development through testing and into practical use. You will gain experience in: software testing and troubleshooting, data preparation, validation and management, digital implementation and user adoption and much more.
You will also develop your professional interpersonal skills through working with operational teams to translate business requirements into practical system improvements and supporting non-technical users through digital change.

Person Specification
Applications are welcomed from students or recent graduates studying:

• Computer Science
• Software Engineering
• Information Technology
• Business Information Systems
• Digital Technology or Digital Transformation
• Data Science or Data Analytics
• Manufacturing Engineering with a digital or systems focus

Skills and Competencies

• Understanding of software development, testing or digital systems.
• Ability to identify, document and troubleshoot software issues.
• Good data-handling skills with attention to accuracy and consistency.
• Ability to understand business processes and translate them into system requirements.
• Clear written and verbal communication skills.
• Ability to explain technical information to non-technical colleagues.
• Ability to work independently while collaborating with workshop and office employees.
• Interest in digital transformation within a manufacturing environment

Support Available
The intern will be supervised and supported by the business' Director, who will act as the day-to-day contact and project sponsor. The resources the will be available to best support you include:

• A new laptop.
• An individual Claude licence.
• Access to the bespoke job management and quoting system.
• Access to relevant product, pricing, quotation and job information.
• Time with employees to understand business and workshop processes.
• Access to the workshop environment to test the system against practical manufacturing processes.

Internship Details
This internship is expected to start in November and will ideally be undertaken on a part-time basis, working 2-3 days per week (14-25 hours). Please note that there is no public transport available to the company location, so applicants will need to be able to drive. Following the successful completion of the project, there may be an opportunity for the company to offer further employment to the successful candidate.
If you are interested in applying your digital and analytical skills within a manufacturing environment while contributing to a live business improvement project please submit an application.