This is a fantastic opportunity for a highly organised graduate enthusiastic about IT, to join a fast growing, worldwide IT services consultancy as a Graduate IT Support Technician.

Within the role, you will use your communication skills to talk directly to customers. You will also get to use your IT skills to troubleshoot software and process related issues and document the solutions. Whilst you progress, there is opportunity to get involved in development, installations, upgrades, and training customers to use the software.

The company specialises in ERP Software, so you will mainly be supporting companies with any issues that arise in their use of their systems.
  
Essential Skills

• Capable of understanding business and system processes with customers.
• Ability to take ownership regarding the product and issues arising from its use.
• Ability to manage multiple tasks and prioritise.
• Ability to work under pressure.
• Desire to learn and understand new concepts.
• Good problem-solving skills.
• Working on your own initiative.
• General IT knowledge (Microsoft Applications, servers, browsers, remote desktop connection etc).
• Communication skills both on phone calls and written communication.

Desirable Skills

• Experience with ERP/business systems and applications. (e.g., Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman).
• Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping or Stock.
• Experience working in a support desk environment.
• Understanding of SQL/SQL databases.

Benefits

• Company pension
• On-site parking
• Private medical insurance