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Digital Process Improvement Intern

Hinckley, Leicester | 200 hours | £12.71 per hour | Onsite

Start Date: October/November 2026

About the Company
Penny Price Aromatherapy is an established manufacturer and training provider specialising in professional aromatherapy, skincare and wellbeing. Established in 2003, the company develops and manufactures a wide range of handcrafted products using natural ingredients and delivers accredited, internationally recognised training through its Academy of Aromatherapy and Health Studies. The company serves customers and training providers across the UK and internationally, with a strong focus on quality, professional standards and natural wellbeing.

The Opportunity
Penny Price Aromatherapy is looking for a Digital Intern as they are focused on improving and testing a digital production workflow used within their manufacturing operations. The project aims to develop, test and validate a simplified digital production workflow that employees can use confidently as part of their day-to-day work.
The successful intern will review how production information currently moves between employees and departments, identify opportunities to simplify the process, and help create and trial an improved digital workflow that provides clearer ownership, better visibility of production progress and more consistent record keeping.

What You'll Be Doing
During the internship, you will:

• Observe and document how production jobs move through the business.
• Review at least three representative production jobs from beginning to end.
• Speak with employees to gather requirements and feedback.
• Map existing production processes and identify controls, approvals and document-storage requirements.
• Identify duplication, delays, missing information and opportunities for improvement.
• Design a revised digital production workflow.
• Develop a minimum viable version of the proposed workflow.
• Test the workflow against representative production scenarios.
• Record completion times, user actions, errors and missing information.
• Conduct structured user acceptance testing with employees.
• Gather feedback and maintain an issues and improvements log.
• Compare the revised workflow against the existing process.
• Produce guidance and recommendations to support adoption and training.
• Prepare an implementation plan and present findings to the management team and relevant employees.

What You'll Gain
This internship will provide practical experience of managing a digital process-improvement project within a manufacturing environment. You will gain hands-on experience in business process mapping, gathering user requirements, designing and testing digital workflows, and conducting user acceptance testing. The role will also give you the opportunity to analyse operational processes, contribute to a live digital transformation project, and develop your ability to present findings, recommendations and project outcomes to stakeholders across the business.

Relevant Degree Subjects
Applications are welcomed from students or recent graduates studying:

• Digital Business
• Business Information Systems
• Business Management
• Data Analytics
• Business Analytics
• Manufacturing Engineering
• Production Engineering
• Operations and Supply Chain Management
• Information Technology
• Computer Science
• Project Management

Skills and Competencies
Applicants should be able to demonstrate:

• Strong analytical and problem-solving skills.
• An ability to understand and map business processes.
• Good digital and IT skills.
• Strong communication and interpersonal skills.
• Confidence speaking with employees and gathering requirements.
• Good organisation and attention to detail.
• An ability to record, analyse and present testing results.
• An interest in digital transformation and process improvement.
• An ability to work independently while collaborating with employees across the business.

An understanding of manufacturing or operational processes would be beneficial.

Support Available
You will be supported throughout the internship by the Managing Director, who will provide day-to-day supervision, guidance and feedback. The company will give you access to its production processes, workflows and relevant documentation, as well as the employees involved in production, quality checks and approvals. You will have access to the digital systems and equipment required for the project, opportunities to observe representative production jobs, and the support of employees participating in workflow testing and user acceptance testing. Regular feedback from management and staff will help you develop your project and ensure successful delivery of the internship objectives.
  
This internship is ideally looking to be completed full time (around 37.5 hours a week for 5-6 weeks) however part-time can also be considered for the internship to be carried out around your studies (around 25 hours a week for 8 weeks).